Outage in Vertex
Vertex Cloud Indirect Tax - Calc Performance Incident
Resolved MinorIncident Report
Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/03/2025 04:09PM
This incident has been resolved.
MONITORING
10 months ago - at 07/03/2025 02:26AM
A third party vendor experienced a service interruption and has since resolved the issue.
IDENTIFIED
10 months ago - at 07/03/2025 02:10AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
10 months ago - at 07/03/2025 01:50AM
Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
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