Outage in Vertex

Vertex Cloud Indirect Tax - Calc Performance Incident

Resolved Minor
July 03, 2025 - Started 22 days ago - Lasted about 14 hours
Official incident page

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Outage Details

Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Components affected
Vertex Calc Vertex Portal
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 07/03/2025 04:09PM

This incident has been resolved.

MONITORING 22 days ago - at 07/03/2025 02:26AM

A third party vendor experienced a service interruption and has since resolved the issue.

IDENTIFIED 22 days ago - at 07/03/2025 02:10AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 22 days ago - at 07/03/2025 01:50AM

Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

Latest Vertex outages

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Vertex Indirect Tax O Series On-Demand Service Disruption - 2 months ago

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