Outage in Vertex

Vertex Indirect Tax O Series Cloud - Calc Performance Incident

Resolved Minor
August 08, 2025 - Started about 6 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 08/08/2025 11:04PM

This incident has been resolved.

MONITORING about 4 hours ago - at 08/08/2025 10:06PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 5 hours ago - at 08/08/2025 09:07PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 6 hours ago - at 08/08/2025 08:38PM

Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

Latest Vertex outages

Vertex Cloud Indirect Tax - Configuration and Returns Generations Degradation - 1 day ago
Vertex Indirect Tax O Series Cloud - Calc Performance Incident - 4 days ago
Vertex Indirect Tax O Series On-Demand Service Disruption - 10 days ago
Vertex Cloud Indirect Tax - Calc Performance Incident - about 1 month ago
Vertex Cloud Indirect Tax - Calc Service Disruption - about 1 month ago

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