Outage in Vertex

Vertex Indirect Tax O Series On-Demand Service Disruption

Resolved Major
August 20, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Components affected
Vertex Indirect Tax O Series On-Demand

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/20/2025 11:30AM

This incident has been resolved.

MONITORING 2 months ago - at 08/20/2025 11:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 08/20/2025 10:14AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 08/20/2025 10:06AM

Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

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