Outage in Vertex

Vertex Cloud Indirect Tax - Portal Degradation

Resolved Minor

August 21, 2025 - Started 8 months ago - Lasted about 12 hours
Official incident page

Incident Report

Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

Components affected

Vertex Portal

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/22/2025 02:15PM

Resolved at 2:22 UTC on 08-22

MONITORING 8 months ago - at 08/22/2025 02:22AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 08/22/2025 01:57AM

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