Outage in Vertex

Vertex Cloud Indirect Tax - Portal Degradation

Resolved Minor
August 22, 2025 - Started 16 days ago - Lasted about 12 hours
Official incident page

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Outage Details

Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.
Components affected
Vertex Portal
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 08/22/2025 02:15PM

Resolved at 2:22 UTC on 08-22

MONITORING 16 days ago - at 08/22/2025 02:22AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 16 days ago - at 08/22/2025 01:57AM

Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available.  If you have any questions, please submit a support ticket via the Vertex Community.

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