Outage in Vertex

Vertex Indirect Tax O Series Cloud - Calc Performance Incident

Resolved Major
November 12, 2025 - Started 6 days ago - Lasted 38 minutes
Official incident page

Incident Report

Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 11/12/2025 03:21PM

This incident has been resolved.

MONITORING 6 days ago - at 11/12/2025 03:17PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 days ago - at 11/12/2025 02:55PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 days ago - at 11/12/2025 02:45PM

Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

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