Vonage API Outage History

Vonage API's Verify V2 service experienced delays in email OTP delivery for 2.6 hours, preventing end-users from completing two-factor authentication verification. The issue was identified and resolved with early signs of recovery observed across affected services.

Vonage API experienced SMS delivery degradation specifically affecting toll-free numbers sending to Verizon network customers in North America. The issue impacted SMS delivery reliability for messages routed through Verizon's network from toll-free number sources. The incident was resolved after 4 hours through coordination with carrier partners and implementation of a fix.

Vonage's Verify API V2 email verification service experienced a 22-minute outage from 06:45 to 07:07 UTC on April 17, 2026, caused by a third-party provider issue that affected multiple service providers. The incident impacted email delivery for some Vonage customers using the verification service. Vonage services were fully restored and continued to be monitored to ensure stability.

Vonage API experienced SMS delivery degradation specifically affecting the Vodafone network in Romania for 2.6 hours. The issue impacted SMS Europe services, causing reduced delivery rates for messages sent through the Vodafone carrier. The incident was resolved after Vonage worked with carrier partners to implement a fix.

Vonage API experienced SMS delivery degradation specifically affecting messages sent to the Banglalink network in Bangladesh. The issue impacted the SMS APAC service component and lasted approximately 2.7 hours. Vonage worked with carrier partners to implement a fix and successfully resolved the delivery problems.

Vonage API experienced SMS delivery degradation specifically affecting messages sent to Myanmar's Ooredoo network, impacting the SMS APAC service component. The company worked with carrier partners to implement a fix and monitored the results before fully resolving the incident after 3.1 hours.

Vonage API experienced SMS message delivery degradation specifically to the Cosmote network in Greece, affecting the SMS Europe service component. The company worked with carrier partners to implement a fix and monitored the results before fully resolving the incident after 2.9 hours.

A Meta platform issue disrupted Vonage API's Embedded Signup flow for 1.9 hours, preventing customers from completing onboarding processes through WhatsApp connectivity. Meta's engineering team identified the root cause and deployed a fix, fully restoring Vonage services.

Vonage API experienced SMS delivery degradation specifically affecting messages sent to Myanmar's Ooredoo network, impacting the SMS APAC service component. The company worked with carrier partners to implement a fix and monitored the results before fully resolving the incident after 2.6 hours.

Vonage API experienced SMS delivery degradation affecting domestic brands sending to Indonesia's Smartfren network for 26.6 hours. The issue impacted SMS services in the APAC region, preventing reliable message delivery to Smartfren subscribers. The incident was resolved after Vonage worked with carrier partners to implement a fix.