Vonage API Outage History

Vonage API experienced issues with their Verify V2 email verification service that prevented email-based verification from functioning properly. The incident affected the Verify V2 email channel component and lasted approximately 4 hours from 17:35 to 21:30 UTC on May 8th, 2026. Engineers resolved the issue and fully restored all Vonage services.

Vonage API experienced a 37.6-hour SMS service degradation caused by a data center connectivity loss at a third-party provider, affecting SMS API, Messages API, Verify, and Verify V2 services globally. The incident resulted in SMS delivery delays and failures, with queued messages during the outage being dropped and not processed. The majority of services were restored through traffic rerouting and infrastructure migration to alternative environments, though some customers experienced lingering effects during the recovery period.

Vonage's Verify V2 email channel experienced degradation for 2 hours due to a third-party service outage that affected multiple providers. The incident impacted some customers' ability to send verification emails through the V2 API. The third party identified and resolved the underlying issue, with full service restoration confirmed by 07:00 UTC.

Vonage API experienced SMS delivery degradation to Tigo network in Guatemala, affecting the SMS Latin America service. The company worked with carrier partners to implement a fix after 1.2 hours. The incident was resolved with normal SMS delivery restored to Tigo subscribers.

Vonage API experienced a 23.7-hour disruption to their Number Deactivation service caused by a third-party provider interruption that affected multiple providers. The outage lasted from April 30th at 2:30 UTC until May 7th at 04:00 UTC, impacting customers' ability to use number deactivation services. Vonage worked with their third-party provider throughout the incident and confirmed full service restoration on May 7th.

Vonage API experienced SMS delivery degradation to Tigo network in Guatemala, affecting the SMS Latin America service. The company worked with carrier partners to implement a fix after 2.3 hours of service impact. The incident was resolved and normal SMS delivery was restored.

The Vonage Voice API and Voice WebRTC services experienced issues in the EU West Region that impacted voice API calls for 4.2 hours. Engineers worked to resolve the service disruption, which was classified as a minor incident. The issue has been resolved after the investigation and remediation efforts.

Vonage's Voice API and Voice WebRTC services experienced issues in the EU West Region that impacted voice API calls for 7.8 hours. The engineering team identified the root cause and observed early signs of recovery during their investigation. The incident was fully resolved after monitoring confirmed service restoration.

The Vonage Voice API platform experienced high request latency affecting the euc1 region from 9:51 UTC to 10:21 UTC. Multiple voice services were impacted including Voice API, Legacy TTS, SIP Trunking, Voice WebRTC, and SIP Endpoints. The engineering team implemented a fix that resolved the latency issues after 44 minutes of degraded performance.

Vonage API experienced SMS delivery degradation to Tigo network in Guatemala, affecting the SMS North America service component. The company worked with carrier partners to implement a fix after 4.8 hours of service disruption. The incident was resolved after a monitoring period to ensure the fix was effective.