Vonage API Outage History

The Vonage API experienced SMS delivery degradation specifically affecting messages sent to the Claro network in Peru, impacting the SMS Latin America service component. Vonage worked with carrier partners to implement a fix after 4.6 hours, and the incident was resolved with continued monitoring to ensure stability.

Vonage API experienced SMS delivery degradation to the Entel PCS network in Chile, causing missing or delayed inbound and outbound messages and delivery receipts. The issue affected SMS services in Latin America for 5.6 hours before being resolved through collaboration with carrier partners.

Vonage API experienced SMS delivery degradation specifically affecting the DiGi Network in Spain, impacting the SMS Europe service component. The company worked with carrier partners to resolve the issue and implemented a fix after 5.4 hours of service disruption.

Vonage API experienced SMS delivery degradation to Japan's Softbank Network, specifically affecting domestic registration traffic. The issue impacted the SMS APAC service for 1.5 hours while Vonage worked with carrier partners to resolve the problem. A fix was implemented and monitored before the incident was fully resolved.

Vonage API experienced SMS delivery degradation to the Vodafone UK network, where concatenated messages were incorrectly delivered as separate multi-part messages instead of single long messages. The issue affected SMS Europe services for 29.9 hours while Vonage worked with carrier partners to implement a fix. The incident was resolved after monitoring confirmed the fix was successful.

Vonage API experienced SMS delivery degradation specifically affecting messages sent to Globe Telecom customers in the Philippines. The issue impacted the SMS APAC service component and lasted approximately 3.4 hours. Vonage worked with carrier partners to implement a fix and successfully resolved the delivery problems.

The Vonage API experienced SMS delivery degradation specifically affecting messages sent to Pakistan's Ufone network, impacting the SMS APAC service component. The company worked with carrier partners to address the delivery issues. The incident was resolved after 12.9 hours with a fix implemented and monitored before full resolution.

Vonage API's Verify V2 Email Verification service experienced issues with expired email verifications, causing OTP emails to be delayed and preventing end-users from completing their 2FA verification. The incident lasted approximately 1.6 hours from 12:08 UTC to 13:45 UTC on April 2, 2026, and has been resolved with continued monitoring in place.

The Vonage API experienced SMS delivery degradation specifically affecting traffic to Orange network customers in France, impacting the SMS Europe service component. Vonage worked with carrier partners to implement a fix after 4.4 hours of partial service disruption. The incident was resolved and service was restored to normal operation.

Vonage API's Silent Authentication service experienced degradation affecting the Bouygues Telecom network in France for 5.3 hours. The incident impacted the Verify SilentAuth Europe component, preventing proper authentication functionality for users on that carrier network. The issue was resolved through collaboration with carrier partners, with a fix implemented and monitored before full resolution.