Vonage API Outage History

Vonage API experienced SMS delivery issues to Mexico's Altan Redes network due to a supplier problem, causing delays and failed delivery of inbound and outbound messages. The incident affected SMS services in North America for 2.1 hours before being resolved with a supplier fix.

Vonage API experienced SMS delivery degradation specifically affecting messages sent to Globe Telecom subscribers in the Philippines. The issue impacted the SMS APAC service component and was caused by carrier-related problems. The incident was resolved after 1.2 hours by implementing a fix in coordination with carrier partners.

A subset of Vonage API customers experienced issues viewing usage data through the Reports API for 8.2 hours starting March 23, 2026. The engineering team identified and applied a fix, then worked through a data backlog during the recovery phase. The system was fully restored with complete data visibility by March 24th, with all services returning to normal operation.

Vonage API experienced SMS delivery degradation for domestic pre-registered brands sending messages to China, affecting the SMS APAC service. The issue lasted 8.9 hours while Vonage worked with carrier partners to identify and implement a fix. The incident was resolved after monitoring confirmed the fix was successful.

Vonage Video API experienced connection issues in the US-West region from 11:44 to 11:58 UTC on March 19, 2026, preventing some customers from connecting to the platform. The incident affected session connections, archiving services, and media connections across both standard and enterprise tiers. Services were fully restored by 13:30 UTC the same day, with the incident officially resolved on March 20, 2026.

Vonage API experienced SMS delivery degradation to France Bouygues Telecom numbers, causing missing and delayed messages and delivery receipts for outbound SMS traffic. The issue affected SMS Europe services for 5.6 hours while Vonage worked with carrier partners to resolve the problem. A fix was implemented and monitored before the incident was fully resolved.

Vonage API experienced SMS delivery degradation to Tigo and Movistar networks in Colombia, affecting the SMS Latin America service. The company worked with carrier partners to implement a fix after 3.6 hours. The incident was resolved and the service returned to normal operation.

Vonage API experienced delivery receipt latency issues affecting SMS messages sent from certain short codes to multiple networks in Canada. Users encountered missing or delayed delivery receipts for messages sent through these affected short codes. The issue was resolved after 15.7 hours with a fix implementation and monitoring period.

Vonage API experienced latency issues affecting 10DLC SMS numbers across multiple networks in the USA and Canada for 16.9 hours. The incident impacted both inbound and outbound messages as well as delivery receipts for SMS services in North America. The issue was resolved after implementing a fix and monitoring the results.

Vonage API's Voice Inspector service experienced an interruption that lasted from March 16, 2026 at 09:55 UTC until March 18, 2026 at 12:23 UTC, affecting users' access to voice inspection functionality. The service showed signs of recovery and was fully restored after approximately 50 hours of downtime.