Vonage API Outage History

The Vonage API experienced SMS delivery degradation specifically affecting messages sent to Italy's Wind and TIM mobile networks for 8.9 hours. The issue impacted the SMS Europe service component, preventing reliable message delivery to customers on these two major Italian carriers. The problem was resolved through collaboration with carrier partners, with a fix implemented and monitored before full resolution.

Vonage API experienced SMS delivery degradation for domestic pre-registered brands sending messages to China, affecting the SMS APAC service. The company worked with carrier partners to implement a fix after 3 hours of service impact. The incident was resolved and monitored to ensure stable delivery performance.

Vonage API experienced SMS delivery degradation specifically affecting the Salt network in Switzerland for 2.3 hours. The issue impacted SMS Europe services, preventing or delaying SMS messages from reaching Salt network subscribers. Vonage worked with carrier partners to implement a fix and successfully resolved the delivery problems.

Vonage API experienced degraded performance for outbound voice calls in Indonesia, specifically affecting short duration calls in the APAC region. The service degradation lasted 5.2 hours before a fix was implemented and monitoring confirmed resolution. Vonage worked with partners to address the issue and restore normal call functionality.

Vonage API experienced a service issue with their Verify V2 Email Verification system from 10:29 to 12:35 UTC on March 30, 2026, lasting approximately 1.6 hours. The incident caused delayed delivery of OTP emails, preventing end-users from completing their two-factor authentication verification. The service was restored and monitoring confirmed full recovery by 13:38 UTC.

Vonage API experienced SMS delivery degradation specifically affecting messages sent to T-Mobile Netherlands network for 2.4 hours. The issue impacted the SMS Europe service component, causing reduced delivery performance for messages targeting T-Mobile subscribers in the Netherlands. Vonage worked with carrier partners to implement a fix and successfully resolved the incident.

Vonage API experienced SMS delivery degradation to Indonesia's IOH network, affecting the SMS APAC service for 3.3 hours. The company worked with carrier partners to implement a fix and restore normal SMS delivery functionality.

Vonage API experienced SMS delivery degradation to Venezuela's Digitel network, causing missing and delayed messages along with delayed delivery receipts for outbound SMS traffic. The issue affected SMS Latin America services for 6.1 hours while Vonage worked with carrier partners to resolve the problem. A fix was implemented and monitored before the incident was fully resolved.

The Vonage Verify API v2 experienced issues with WhatsApp verification functionality starting at 16:40 UTC on March 25, 2026. The incident affected the WhatsApp channel within the Verify V2 service, preventing users from completing verification processes through this messaging platform. Vonage fully restored services after 23 minutes, with resolution confirmed at 17:10 UTC the same day.

Vonage API experienced MMS latency issues affecting toll-free number messages sent to T-Mobile recipients in North America. Users encountered delays in outbound MMS message delivery and delivery receipts due to a carrier-side problem. The incident was resolved after 2.8 hours when the carrier implemented a fix.