Outage in VTEX
Increased latency in promotions with limitation of use
Resolved Minor
May 14, 2024 - Started about 1 year ago
- Lasted about 1 hour
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Outage Details
Our team has identified an increase in latency for carts containing items with promotions with limitation of use. With some accounts experiencing "A communication error with rates and benefits has occurred" errors at Checkout.
Our incident response team has a mitigation strategy being deployed and expect to see a decrease in errors in a few minutes.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Latest Updates ( sorted recent to last )
MONITORING
about 1 year ago - at 05/14/2024 11:27PM
The fix for the issue in carts with promotions with limitation of use has been implemented.
Affected Accounts should not longer be experiencing "A communication error with rates and benefits has occurred" errors at Checkout.
Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
IDENTIFIED
about 1 year ago - at 05/14/2024 11:05PM
Our team has identified an increase in latency for carts containing items with promotions with limitation of use. With some accounts experiencing "A communication error with rates and benefits has occurred" errors at Checkout.
Our incident response team has a mitigation strategy being deployed and expect to see a decrease in errors in a few minutes.
We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
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