Outage in VTEX

Elevated errors on payments module

Resolved Major
August 08, 2024 - Started 10 months ago - Lasted about 1 hour

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Outage Details

We are currently investigating an issue in ou Payment Gateway module. Shoppers may be experiencing errors when trying to add items in the shopping cart or when trying to finish an order. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Latest Updates ( sorted recent to last )
MONITORING 10 months ago - at 08/08/2024 04:22AM

Our Payments Gateway is not currently presenting any issues.

Shoppers should no longer be experiencing errors when trying to add items in the shopping cart or when trying to finish an order.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

INVESTIGATING 10 months ago - at 08/08/2024 04:10AM

We are currently investigating an issue in ou Payment Gateway module.

Shoppers may be experiencing errors when trying to add items in the shopping cart or when trying to finish an order.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

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