Increased errors in VTEX IO

The fix for the issue in VTEX IO has been implemented.

Merchants should no longer be experiencing errors when attempting to login to their Admin. Shoppers should no longer be experiencing errors navigating or placing orders.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

We have identified the contributing factors of the issue in VTEX IO and implemented a fix.

Our incident response team estimates that gradual recovery will be observed within the next few minutes.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

We continue investigating the issue in VTEX IO.

We have attempted different mitigation actions, but they were not effective in reducing errors.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

We continue investigating the issue in VTEX IO.

Besides previously reported symptoms, additional impact may be seen in customized Checkout flows and payment connectors depending on VTEX IO infrastructure.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

We continue investigating the issue in VTEX IO.

Merchants may be experiencing "Something went wrong" errors when attempting to login to their Admin. Shoppers may be experiencing "The circuit is now open and is not allowing calls" errors or infinite loading in some customized storefront components.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

We are currently investigating an issue in a VTEX IO cluster.

Some merchants may be experiencing difficulties logging in to their Admin. Other unexpected errors may occur in customized apps used in storefronts.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.