Outage in VTEX

FastStore WebOps and Image Thumbnail Service outage

Resolved Minor
February 21, 2025 - Started 21 days ago - Lasted 24 minutes

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Outage Details

We are currently investigating an issue in FastStore. Shoppers may be experiencing broken images when navigating in some stores. Merchants may be experiencing issues updating storefront content through FastStore WebOps and Headless CMS. Our incident response team is working to identify the root cause and implement a solution. We will send an additional update in the next 30 minutes, or as soon as we have more information to share.
Latest Updates ( sorted recent to last )
MONITORING 21 days ago - at 02/21/2025 10:22PM

The fix for the issue in FastStore has been implemented.

Shoppers should no longer be experiencing broken images when navigating in stores. Merchants should no longer be experiencing issues updating storefront content through FastStore WebOps and Headless CMS.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

INVESTIGATING 21 days ago - at 02/21/2025 10:18PM

We are currently investigating an issue in FastStore.

Shoppers may be experiencing broken images when navigating in some stores. Merchants may be experiencing issues updating storefront content through FastStore WebOps and Headless CMS.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next 30 minutes, or as soon as we have more information to share.

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