Catalog indexing delays for some accounts

The fix for the issue in Catalog has been implemented.

Accumulated indexing events will likely take 1 to 2 hours to be processed. Product updates made after 07:05 UTC will gradually be reflected in storefronts as this processing takes place.

Our incident response team is monitoring to guarantee that normal platform behavior is fully reestablished.

We will send an additional update in the next hour, or as soon as we have more information to share.

We have identified the contributing factors of the issue in Catalog.

Our incident response team estimates that the fix will be implemented in the next hour. Once the fix is implemented, accumulated indexing events will likely take 1 to 2 hours to be processed. Product updates made after 07:05 UTC will gradually be reflected in storefronts as this processing takes place.

We will send an additional update in the next hour, or as soon as we have more information to share.

We are currently investigating an issue in Catalog.

Merchants may be experiencing indexing delays, affecting product updates performed since 07:05 UTC in a subset of our accounts. Recent catalog changes may not be reflecting in these storefronts.

Our incident response team is working to identify the root cause and implement a solution.

We will send an additional update in the next hour, or as soon as we have more information to share.