Outage in WatchGuard

2023-05-03 - AMER - ThreatSync automated remediation actions delayed

Resolved Minor
May 03, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We have detected a delay in automated remediation actions. Our teams are working to restore normal operations. We apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/05/2023 04:41AM

We are no longer experiencing delays in Threat Detection automated remediation actions and this incident is now resolved. The service is operating normally at this time.

MONITORING over 1 year ago - at 05/05/2023 04:08AM

Our Threat Detection automated remediation actions are returning to normal and we're monitoring to ensure system stability. Some customers may experience some delays. We'll post our next update by 05:00 UTC May 05 2023, if not sooner.

IDENTIFIED over 1 year ago - at 05/05/2023 03:01AM

We've encountered some unexpected slowdowns in our deployment process. Our next update will be posted by 05:00 UTC May 05 2023.

IDENTIFIED over 1 year ago - at 05/05/2023 01:01AM

The patch is undergoing final testing and is expected to be deployed soon. Our next update will be posted by 03:00 UTC May 05 2023.

IDENTIFIED over 1 year ago - at 05/04/2023 11:02PM

A patch has been identified to mitigate the delays in automated remediation actions. We're working to complete deployment, and once deployed, will monitor for recovery. Our next update will be posted by 01:00 UTC May 05 2023.

IDENTIFIED over 1 year ago - at 05/04/2023 08:53PM

We continue to work on delayed automated remediation actions and apologize for the impact this event has caused. Our next update will be posted by 23:00 UTC May 04 2023. Thank you for your patience.

IDENTIFIED over 1 year ago - at 05/04/2023 06:19PM

We are continuing to work to resolve this event. Our next update will be posted by 21:00 UTC May 04, 2023.

IDENTIFIED over 1 year ago - at 05/04/2023 04:08PM

We are continuing to work to resolve this event.  Our next update will be posted by 17:00 UTC May 04, 2023.

IDENTIFIED over 1 year ago - at 05/04/2023 02:02PM

There is still a delay in automated remediation actions. We apologize for the impact this event has caused. We'll post our next update in 2 hours, if not sooner. Thank you for your patience.

IDENTIFIED over 1 year ago - at 05/04/2023 12:10PM

We are still working hard to resolve this event and are continuing to see delays. We'll post our next update in 2 hours, if not sooner. Thank you for your patience.

IDENTIFIED over 1 year ago - at 05/04/2023 10:01AM

We are still working hard to resolve this event and are continuing to see delays. We'll post our next update in 2 hours, if not sooner. Thank you for your patience.

IDENTIFIED over 1 year ago - at 05/04/2023 07:57AM

We are still working hard to resolve this event and are continuing to see delays. We'll post our next update in 2 hours, if not sooner. Thank you for your patience.

IDENTIFIED over 1 year ago - at 05/04/2023 06:55AM

There is still a delay of automated remediation actions. We apologize for the impact this event has caused. We'll post our next update before 10:00 UTC May 04, 2023.

IDENTIFIED over 1 year ago - at 05/04/2023 12:59AM

There is still a delay of automated remediation actions. We apologize for the impact this event has caused. We'll post our next update before 06:00 UTC May 04, 2023.

IDENTIFIED over 1 year ago - at 05/03/2023 10:59PM

We are still working hard to resolve this incident. We'll post our next update in 2 hours, if not sooner. We apologize and thank you for your patience.

IDENTIFIED over 1 year ago - at 05/03/2023 10:01PM

We are still working hard to resolve this event and are continuing to see delays. We'll post our next update in 60 minutes, if not sooner. Thank you for your patience.

IDENTIFIED over 1 year ago - at 05/03/2023 09:00PM

We continue to work on delayed automated remediation actions and apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

IDENTIFIED over 1 year ago - at 05/03/2023 08:02PM

We have detected a delay in automated remediation actions. Our teams are working to restore normal operations. We apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

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