Outage in WatchGuard

2023-09-27 - EMEA - Visibility logs delayed

Resolved Minor
September 27, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We are experiencing delays of up to one hour in firebox logs and report data. The fix has been deployed and we're monitoring to ensure system stability. We apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
Components affected
WatchGuard Log Search and Log Manager:::EMEA WatchGuard Dashboards and Reports:::EMEA
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/28/2023 04:12AM

The recovery process has been completed. This event is now resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

MONITORING about 2 years ago - at 09/28/2023 03:49AM

The service has started catching up on delayed logs. We estimate the systems will be completely caught up in one hour. We'll post our next update in 60 minutes, if not sooner. Thanks for your patience.

MONITORING about 2 years ago - at 09/28/2023 03:09AM

We are experiencing delays of up to one hour in firebox logs and report data. The fix has been deployed and we're monitoring to ensure system stability. We apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

Latest WatchGuard outages

2025-09-24 - GLOBAL - Activations are failing intermittently - 6 days ago
2025-09-23 - GLOBAL - Issues with New Product Activations - 7 days ago
2025-09-22- EMEA - Visibility Logs Issues - 8 days ago
2025-08-31 - AMER - Firebox visibility logs and dashboards delays - about 1 month ago
2025-08-27 - EMEA - Account and Operator Administration issues - about 1 month ago

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