Outage in WatchGuard

2024-02-06 - AMER - Delay in Visibility Logs

Resolved Minor
February 06, 2024 - Started 9 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We were alerted regarding delays in Firebox log processing and have taken steps to address the problem. The system is working to catch up on the delay. We will post our next update in 60 minutes, if not sooner.
Components affected
WatchGuard Log Search and Log Manager:::AMER
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/07/2024 02:37AM

This incident has been resolved and the service is operating normally at this time. Again, we apologize for impact that this incident may have had, and thank you for your patience!

MONITORING 9 months ago - at 02/07/2024 02:08AM

The Firebox log ingestion service is operating normally at this time and we're monitoring to ensure system stability. We'll post our next update in 30min, if not sooner.

IDENTIFIED 9 months ago - at 02/06/2024 10:46PM

The log ingestion service is still catching up. Please check back again by 2024-02-07 4:00 UTC for updates. Thanks for your patience.

IDENTIFIED 9 months ago - at 02/06/2024 08:51PM

The log ingestion service is still catching up. Please check back again within 2 hours for updates. Thanks for your patience.

IDENTIFIED 9 months ago - at 02/06/2024 05:56PM

Our log ingestion service is recovering., however, we are still experiencing delays. We apologize for the impact this event has caused and will post our next update in 3 hours, if not sooner.

IDENTIFIED 9 months ago - at 02/06/2024 04:58PM

We were alerted regarding delays in Firebox log processing and have taken steps to address the problem. The system is working to catch up on the delay. We will post our next update in 60 minutes, if not sooner.

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