Outage in WatchGuard

2024-03-17 - GLOBAL - Sync errors in Support Center and Partner Portal

Resolved Major
March 17, 2024 - Started 8 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We're investigating errors on Support Center and Partner Portal. Once we determine the impact and scale of these errors we'll post our next update in 60 minutes, if not sooner.
Components affected
WatchGuard Support Case Portal:::CORE WatchGuard Account Administration:::AMER WatchGuard Account Administration:::APAC WatchGuard Technical Search:::CORE WatchGuard Operator Administration:::AMER WatchGuard Operator Administration:::EMEA WatchGuard Operator Administration:::APAC WatchGuard Account Administration:::EMEA
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/17/2024 04:56PM

We are no longer experiencing Support Center and Partner Portal synchronization errors and this incident is now resolved. The Support Center and Partner Portal is operating normally at this time.

MONITORING 8 months ago - at 03/17/2024 03:55PM

Our systems show that the synchronization of the Support Center and Partner Portal is returning to normal and we continue to monitor to ensure system stability. We will post our next update in 60 minutes, if not sooner.

MONITORING 8 months ago - at 03/17/2024 02:57PM

Our systems show that the synchronization of the Support Center and Partner Portal is returning to normal and we continue to monitor to ensure system stability. We will post our next update in 60 minutes, if not sooner.

MONITORING 8 months ago - at 03/17/2024 01:55PM

Our systems show Support Center and Partner Portal synchronization are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner.

IDENTIFIED 8 months ago - at 03/17/2024 12:42PM

We are still working hard to resolve this event and we apologize for the impact this event has caused. Please check back in 60 minutes for updates. Thanks for your patience.

IDENTIFIED 8 months ago - at 03/17/2024 11:48AM

We are still working hard to resolve this event. Please check back in 60 minutes for updates. Thanks for your patience.

IDENTIFIED 8 months ago - at 03/17/2024 11:22AM

We continue to work on Support Center and Partner Portal synchronization errors and have identified the problem. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

INVESTIGATING 8 months ago - at 03/17/2024 10:27AM

We're investigating errors on Support Center and Partner Portal. Once we determine the impact and scale of these errors we'll post our next update in 60 minutes, if not sooner.

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