2024-12-12 - AMER - WatchGuard Cloud Visibility Issues

We are no longer experiencing issues with Firebox logs and reports, and this event is now resolved. The service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

Our systems show that Firebox logs and reports are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30min, if not sooner.

The recovery process for Firebox logs and reports is still ongoing, with an updated delay of 4 hours. We are actively working on restoring full functionality. We'll post our next update by 2024-12-13 01:30 UTC, if not sooner. Thanks for your patience.

The recovery process for Firebox logs and reports is still ongoing, with the current delay at 3 hours. We'll post our next update by 2024-12-12 21:30 UTC, if not sooner.

Our systems show that the Firebox report processing service continues to recover and is almost caught up. The current delay has been reduced to less than 2 hours. Thank you for your patience, we'll post our next update by 2024-12-12 17:30 UTC, if not sooner.

We continue to work on alerts on Firebox logs service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

We're investigating alerts on Firebox logs service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.