2025-02-12 - GLOBAL - Authpoint provider/subscriber view issues

We are no longer experiencing issues with the Authpoint provider/subscriber view service, and this event is now resolved. The service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

Our systems show that Authpoint provider/subscriber view is returning to normal and we're monitoring to ensure system stability. We'll post our next update in 1 hour, if not sooner.

We continue to work on alerts on the Authpoint provider/subscriber view service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.

Views affected

Subscriber: Configure > Authpoint widgets:
- Users count
- Groups count
- Resources count
- Configurations count

Monitor > Authpoint widgets:
- Denied Push Notifications
- Failed Authentications

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Service provider:
- Denied Push Notifications
- Failed Authentications by Account

We are working hard on alerts on the Authpoint provider view service. We apologize for the impact this event may be causing. We will post our next update in 1 hour, if not sooner.

Views affected

Subscriber: Configure > Authpoint widgets:
- Users count
- Groups count
- Resources count
- Configurations count

Monitor > Authpoint widgets:
- Denied Push Notifications
- Failed Authentications

------------------------------------------------------------------------

Service provider:
- Denied Push Notifications
- Failed Authentications by Account

We're still investigating the issue. We apologize for the impact that this event may be causing. We'll post our next update in 30 minutes, if not sooner.

We're still investigating the issue. We apologize for the impact that this event may be causing. We'll post our next update in 30 minutes, if not sooner.

We're investigating alerts on the Authpoint Administration Reporting services. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.