Outage in WatchGuard

2025-04-01 AMER - Firebox visibility logs problem

Resolved Major
April 01, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We're investigating problem reported on Log Search. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/01/2025 05:39PM

This incident has been resolved and the service is operating normally at this time. We apologize for any impact this may have had on you or your customers.

MONITORING about 1 month ago - at 04/01/2025 05:18PM

Our systems are returning to normal operations after the mitigation measures taken by the team. We're now monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

IDENTIFIED about 1 month ago - at 04/01/2025 05:00PM

We are still working to resolve this event. We will post our next update in 30 minutes, if not sooner.

IDENTIFIED about 1 month ago - at 04/01/2025 04:35PM

We are still working to resolve this event. We will post our next update in 30 minutes, if not sooner.

IDENTIFIED about 1 month ago - at 04/01/2025 04:11PM

We are still working to resolve this event. We will post our next update in 30 minutes, if not sooner.

IDENTIFIED about 1 month ago - at 04/01/2025 03:40PM

The team has identified the issue and is working to resolve this event. We will post our next update in 30 minutes, if not sooner.

INVESTIGATING about 1 month ago - at 04/01/2025 02:49PM

We're still investigating problems affecting on Log Search and Log Manager. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner. Some customers are experiencing error messages when using these services.

INVESTIGATING about 1 month ago - at 04/01/2025 02:13PM

We're investigating problem reported on Log Search. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

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