Outage in WatchGuard

2025-12-22-Global- FireCloud Windows Connection Manager Upgrade Issue

Minor
December 23, 2025 - Started about 10 hours ago
Official incident page

Incident Report

We are currently investigating an issue of some reports of the FireCloud Windows Connection Manager not upgrading to the latest version 1.3.9.898. The symptoms from this failed upgrade may include that the Windows Connection Manager window will not render properly and the Connection Manager may fail to connect. The current mitigation is to uninstall the Connection Manager from the Single Watchguard Agent UI and then initiate an install. The next update would be in 14 hours if not sooner .

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Latest Updates ( sorted recent to last )
INVESTIGATING about 10 hours ago - at 12/23/2025 01:40AM

We are currently investigating an issue of some reports of the FireCloud Windows Connection Manager not upgrading to the latest version 1.3.9.898. The symptoms from this failed upgrade may include that the Windows Connection Manager window will not render properly and the Connection Manager may fail to connect. The current mitigation is to uninstall the Connection Manager from the Single Watchguard Agent UI and then initiate an install. The next update would be in 14 hours if not sooner .

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