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Outage in WatchGuard

2026-04-02 - Global - Issues with new Firebox deployments using the zero-touch method

Resolved Minor
April 02, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

WatchGuard experienced issues with zero-touch deployments for new Fireboxes across all regions (EMEA, APAC, and AMER), preventing automated configuration of newly deployed devices. The incident lasted 1.4 hours and was resolved after deploying a fix that restored normal zero-touch deployment functionality.

We are investigating issues with Zero-touch deployments for new Fireboxes. We'll post an update within the next 30 minutes.
Components affected
WatchGuard Firebox Configuration:::EMEA WatchGuard Firebox Configuration:::APAC WatchGuard Firebox Configuration:::AMER

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Latest Updates ( sorted recent to last )
RESOLVED about 23 hours ago - at 04/02/2026 08:18PM

We are no longer experiencing issues with new Firebox deployments using the zero-touch method, and this incident is now resolved. The service is operating normally at this time.

MONITORING about 24 hours ago - at 04/02/2026 07:39PM

A fix for this issue has been deployed and our systems show that the issues with new Firebox deployments using the zero-touch method are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

IDENTIFIED about 24 hours ago - at 04/02/2026 07:39PM

A fix for this issue has been deployed and our systems show that the issues with new Firebox deployments using the zero-touch method are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

INVESTIGATING 1 day ago - at 04/02/2026 07:01PM

We are investigating issues with Zero-touch deployments for new Fireboxes. We'll post an update within the next 30 minutes.

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