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Outage in WatchGuard

2026-01-27 - GLOBAL- Login Issues for MFA & SAML SSO Users

Resolved Minor
January 26, 2026 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

We’re currently investigating alerts related to login errors affecting some users. At this time, the issue appears to impact only users who have MFA enabled or who are logging in via SAML SSO. We'll post our next update in 30min, if not sooner.
Components affected
WatchGuard Web UI Login:::AMER WatchGuard Web UI Login:::EMEA WatchGuard Web UI Login:::APAC WatchGuard .com SSO (WGID):::CORE

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 01/27/2026 04:22AM

This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

MONITORING 3 days ago - at 01/27/2026 03:52AM

We are no longer experiencing login issues. The fix has been implemented, and we are continuing to monitor system performance. We’ll post our next update in 30 minutes, if not sooner.

IDENTIFIED 3 days ago - at 01/27/2026 03:37AM

We’ve identified the issue, and a fix is being implemented. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30min, if not sooner.

INVESTIGATING 3 days ago - at 01/27/2026 03:05AM

We’re currently investigating alerts related to login errors affecting some users. At this time, the issue appears to impact only users who have MFA enabled or who are logging in via SAML SSO. We'll post our next update in 30min, if not sooner.

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