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Outage in WatchGuard

2026-02-13 - GLOBAL- Login Issues for SAML SSO Users

Resolved Minor
February 13, 2026 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating reports of some users having issues when log in via SAML SSO. We'll post our next update in 30min, if not sooner.
Components affected
WatchGuard .com SSO (WGID):::CORE

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 02/13/2026 08:11PM

This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.

MONITORING 3 days ago - at 02/13/2026 06:46PM

This incident has been resolved and the service is operating normally at this time. We apologize for any impact this may have had on you or your customers.

MONITORING 3 days ago - at 02/13/2026 06:21PM

A fix has been implemented and we are no longer experiencing the issue. We are monitoring the system to ensure stability. We'll post our next update in 30 minutes, if not sooner.

IDENTIFIED 3 days ago - at 02/13/2026 06:03PM

We have identified the issue and a fix is being implemented. The issue is caused by a recent change in our app service that handles redirection of SAML SSO Reference URLs. We'll post our next update in 30 minutes, if not sooner.

INVESTIGATING 3 days ago - at 02/13/2026 05:23PM

We are continuing to investigate reports of users experiencing login issues via SAML SSO. The issue appears to be limited to the SAML SSO Reference URLs (Quick Launch SSO URLs). As a workaround, please use the actual URLs of WatchGuard sites instead of the Quick Launch SSO links when logging in. We'll post our next update in 30 minutes, if not sooner.

INVESTIGATING 3 days ago - at 02/13/2026 04:51PM

We are investigating reports of some users having issues when log in via SAML SSO. We'll post our next update in 30min, if not sooner.

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