Weave Outage History

Weave experienced an issue where automated reminder messages were delayed in delivery and failed SMS messages did not immediately show the correct status. The incident affected the Automated Schedule Reminders component and was resolved after 1.3 hours.

Weave's SMS texting service experienced destination errors that prevented messages from being delivered properly for 2.4 hours. The issue affected the SMS service component, causing messaging functionality to malfunction. The problem was identified, a fix was implemented and monitored, and the incident was fully resolved.

A third-party error disrupted Weave's Voice AI functionality, affecting the Phone Service component for 46 minutes. The incident was resolved after implementing a fix and monitoring the results.

Weave's phone service experienced an issue where call queues were not ringing for all incoming calls, affecting the phone system's ability to properly route calls to users. The problem was identified and a fix was implemented within 27 minutes. The incident was resolved after monitoring confirmed the fix was working properly.

Weave's Insurance Verification (WIV) feature experienced a service interruption due to downtime with their partner DentalXChange, impacting manual insurance verifications. The incident lasted 52 minutes and affected users' ability to process insurance verifications manually. The issue was resolved after DentalXChange implemented a fix and Weave confirmed the service was restored.

Weave experienced an issue where schedules failed to display on iOS devices within their mobile app. The problem affected the Mobile App component and prevented iOS users from accessing their scheduling information. The incident was resolved after 4.7 hours once the issue was identified and a fix was implemented.

Weave's phone service experienced a major incident where users were unable to answer inbound calls from call queues for 36 minutes. The issue affected the core phone functionality, preventing proper call handling through the queue system. The problem was resolved after engineers implemented a fix and monitored the service to ensure stability.

Weave experienced a Mastercard processing failure due to an issue with the card processing network that affected the Payments component for 3.5 hours. The incident was identified as a network-level problem outside of Weave's control rather than an issue with individual office networks. The payment processing issue has been resolved.

Users were unable to create Text to Pay requests in the legacy Weave app due to an issue with the Payments component. The problem was identified and resolved with a fix implementation after 1.3 hours of service disruption.

Weave Support experienced extended wait times for inbound calls due to technical difficulties with their third-party routing provider. The issue affected customers trying to reach support services for approximately 1 hour. The incident was resolved after the technical difficulties with the routing provider were addressed.