Weave Outage History

Weave experienced a Mastercard processing failure due to an issue with the card processing network that affected the Payments component for 3.5 hours. The incident was identified as a network-level problem outside of Weave's control rather than an issue with individual office networks. The payment processing issue has been resolved.

Users were unable to create Text to Pay requests in the legacy Weave app due to an issue with the Payments component. The problem was identified and resolved with a fix implementation after 1.3 hours of service disruption.

Weave Support experienced extended wait times for inbound calls due to technical difficulties with their third-party routing provider. The issue affected customers trying to reach support services for approximately 1 hour. The incident was resolved after the technical difficulties with the routing provider were addressed.

Weave experienced a booking integration issue where Truelark was unable to book appointments through the system. The incident affected appointment scheduling functionality for users relying on the Truelark integration. The issue was identified, fixed, and resolved within 1.5 hours.

Weave experienced a Truelark message processing issue that prevented customer messages from being processed and delivered to offices. The incident also affected automated schedule reminders functionality. The issue was resolved after 2.2 hours of investigation and remediation.

Weave customers using Denticon integration experienced issues with write-backs and syncing, which affected automated schedule reminders. The company worked with their third-party partner to implement a fix, and the incident was resolved after 2.7 hours of monitoring.

The Nexhealth API experienced failures that affected Truelark customers using Weave services. Weave's engineering team worked with Nexhealth to identify the cause and implement a fix. The incident was resolved after 30 minutes of investigation and monitoring.

The Weave Legacy Desktop Application experienced crashes when users attempted to open the payments feature. This issue affected the desktop application functionality for approximately 65 hours. The problem was identified and resolved with a fix implementation.

Weave experienced an issue where patient data was not syncing with Dentrix Ascend, affecting dental practices' ability to access current patient information. The service team implemented a fix and monitored the system to ensure stability. The incident was fully resolved after 7.8 hours of service disruption.

Weave experienced an issue where patient and appointment data from multiple locations using the same Dentrix Ascend system were incorrectly syncing together regardless of location, affecting automated schedule reminders. The incident lasted 11.7 hours and was resolved after the team identified the root cause and implemented a fix.