Weave Outage History

Weave experienced a display issue where successful payments processed through Stripe were not appearing in the Requests table, causing payments made between 10:30am-12:50pm MST to be incorrectly marked as unpaid. The payment processing functionality remained operational throughout the incident, but the status display was inaccurate. The issue was resolved after 3.3 hours with a fix implemented to correct the payment status displays.

Weave experienced a phone messaging system degradation that impacted call journey, call queues, phone service, and SMS texting service for 5.9 hours. The incident affected call routing and queue functionality, with call recordings temporarily unavailable during the outage. The issue was resolved with calls resuming normal operation and recordings catching up within minutes of restoration.

Weave experienced an issue where call data was not updating in the Analytics section of their app. The problem affected users' ability to view current call analytics and reporting data. The incident was resolved after 53 minutes when a fix was implemented and monitoring confirmed the solution was working.

Weave's phone service experienced an issue where callers dialing into call queues were unable to connect to live calls, affecting the phone service component for 3.6 hours. The problem was identified and a fix was implemented, with the incident being resolved after a brief monitoring period.

Weave experienced connectivity issues with Open Dental software that required users to update their practice management system and enable API services. The incident affected the integration between Weave and Open Dental, requiring users to upgrade to Open Dental Version 24.1 or higher and enable eServices & API functionality. The issue was resolved after 104.5 hours by implementing backend connection updates that utilized Open Dental's new API infrastructure.

Weave's messaging inbox displayed messages out of chronological order, affecting both the SMS service and desktop application for 3.2 hours. The issue was identified and a fix was implemented, with the incident fully resolved.

Weave experienced a major incident where customers were unable to log in to the desktop application for 39 minutes. The mobile app and web portal remained operational during this time. The development team identified and implemented a fix, resolving the login issues.

The Weave Virtual Assistant Chat was inaccessible through the Weave portal for 24 minutes. Users could still access chat support through an alternative URL at weavehelp.com during the outage. The issue was resolved and chat functionality was restored to the main portal.

Weave experienced a minor service incident where AI prediction features failed due to a Gemini outage, affecting Call Intelligence, SMS Drafting, Fax Summary, and Review Responses within the Desktop Application. The issue was identified and a fix was implemented, with the incident being fully resolved after 1.4 hours of monitoring.

Weave's Phone Service experienced an issue where call overrides were playing incorrect audio content. The incident affected the phone service functionality for 24 minutes before being resolved with an implemented fix.