Outage in Webex by Cisco

Webex Contact Center: Some supervisors in the US region may see blank page after they login to Desktop client

Resolved Minor

July 02, 2025 - Started 11 months ago - Lasted about 1 hour

Incident Report

Engineering is investigating an issue impacting some Webex Contact Center supervisors in the US region. Some supervisors in the US region may see blank page after they login to Desktop client. This issue is exclusive to users assigned with the supervisor role for Orgs hosted in the US region. We are working to restore the service and apologize for any inconvenience this may cause.

Components affected

Webex by Cisco Webex Contact Center

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Latest Updates ( sorted recent to last )

MONITORING 11 months ago - at 07/02/2025 04:54PM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 11 months ago - at 07/02/2025 04:18PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 11 months ago - at 07/02/2025 04:03PM

Engineering is investigating an issue impacting some Webex Contact Center supervisors in the US region. Some supervisors in the US region may see blank page after they login to Desktop client. This issue is exclusive to users assigned with the supervisor role for Orgs hosted in the US region.

We are working to restore the service and apologize for any inconvenience this may cause.

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