Webex Calling: Intermittent media quality degradation for some users in the US region

Engineering has completed mitigation activities. Services are now operational. We will monitor to ensure service stability.

Thank you for your continued patience as we address this service incident.

Engineering continues to work diligently to restore services. In addition to the previous impact, engineering has identified that some Emergency 911 services may fail and some Cisco Calling Plan services may experience failures.

Thank you for your continued patience as we address this service incident.

Upon further investigation engineering identified that Webex Calling provisioning is also impacted. Additionally, some Webex Contact Center agents are experiencing call failures.

Thank you for your continued patience as we address this service incident.

Engineering has identified the issue and we are working on a fix to restore services. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

Engineering is investigating an issue that may cause intermittent media quality degradation for some Webex Calling users in the US region. This is also impacting Webex Contact Center agents in the US region.

We are working to restore the service and apologize for any inconvenience this may cause.