Outage in Webex by Cisco
Webex Calling: Intermittent media quality degradation for some users in the US region
Resolved Minor
July 29, 2025 - Started 10 months ago
- Lasted about 2 hours
Incident Report
Engineering is investigating an issue that may cause media quality degradation for some Webex Calling users and Webex Contact Center agents in the US region. Additionally, some provisioning tasks and emergency calls may fail and some Cisco Calling Plan services may experience failures.
We are working to restore the service and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
10 months ago - at 07/29/2025 04:56PM
Engineering has completed mitigation activities. Services are now operational. We will monitor to ensure service stability.
Thank you for your continued patience as we address this service incident.
IDENTIFIED
10 months ago - at 07/29/2025 04:50PM
Our engineering team is actively working to restore services as quickly as possible.
We appreciate your patience and understanding as we resolve this incident.
IDENTIFIED
10 months ago - at 07/29/2025 04:04PM
Engineering has identified the issue and we are working on a fix to restore services. We will continue to provide updates as they become available.
We appreciate your patience while we address this service incident.
INVESTIGATING
10 months ago - at 07/29/2025 03:49PM
Engineering is investigating an issue that may cause media quality degradation for some Webex Calling users and Webex Contact Center agents in the US region. Additionally, some provisioning tasks and emergency calls may fail and some Cisco Calling Plan services may experience failures.
We are working to restore the service and apologize for any inconvenience this may cause.
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