Webex Calling: Intermittent media quality degradation for some users in the US region

Engineering has completed mitigation tactics and all affected services are fully healthy and available.

We will continue to monitor all services to ensure service stability.

Our engineering teams have successfully begun rerouting traffic from one datacenter to another. This process will continue incrementally until the affected services are fully recovered.

We'll provide updates as soon as they're available.

Engineering teams are collaborating on potential mitigation actions, including rerouting and optimizing network traffic to resolve impact.

We will continue to provide updates as they occur.

We apologize for the inconvenience this may cause.

Engineering is investigating an issue that may cause media quality degradation for some Webex Calling users and Webex Contact Center agents in the US region. Additionally, some provisioning tasks may fail and some Cisco Calling Plan services may experience failures.

We are working to restore the service and apologize for any inconvenience this may cause.