Webex Contact Center: Administrators are unable to saves changes when removing teams from users in Webex Control Hub

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

Engineering has identified the issue and is actively working toward service restoration. In addition to the previously noted impact, some users are experiencing issues with the Queue page not refreshing properly after creating a new Group under Group Details in Control Hub. As a workaround, administrators can trigger the 'Save' button to appear by making an additional change (e.g., modifying a value and then reverting it). Additionally, administrators who cannot remove a team are encouraged to remove the user from the team page.

Thank you for your continued patience as we address this service incident.

Engineering is investigating an issue which is preventing Administrators from saving changes when removing teams from Webex Contact Center users in Webex Control Hub.

We are working to restore the service and apologize for any inconvenience this may cause.