Outage in Webex by Cisco

Webex Calling and Webex Contact Center: Users in the ANZ region may experience intermittent call failures

Resolved Minor
August 18, 2025 - Started 19 days ago - Lasted about 2 hours

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Outage Details

Engineering is investigating an issue that may cause users in the Australia region to experience intermittent failures while placing or receiving calls. We are working towards service restoration and apologize for any inconvenience this may cause.
Latest Updates ( sorted recent to last )
MONITORING 19 days ago - at 08/18/2025 02:25AM

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

IDENTIFIED 19 days ago - at 08/18/2025 02:13AM

Engineering continues to work diligently to restore services.

Thank you for your continued patience as we address this service incident.

IDENTIFIED 19 days ago - at 08/18/2025 12:51AM

Engineering has identified the issue and we are working towards restoring services. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

INVESTIGATING 19 days ago - at 08/18/2025 12:28AM

Upon further investigation, engineering has determined that the issue is impacting Webex Contact Center and Webex Calling subscribers in ANZ region and not just Australia.

All hands on the deck to help resolve the issue. We will share updates as and when they are available.

INVESTIGATING 19 days ago - at 08/18/2025 12:15AM

Engineering is investigating an issue that may cause users in the Australia region to experience intermittent failures while placing or receiving calls.

We are working towards service restoration and apologize for any inconvenience this may cause.

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