Outage in Webex by Cisco

Webex Contact Center: Some agents in the US region may experience RONA state

Resolved Minor
September 09, 2025 - Started about 1 month ago - Lasted about 1 hour

Incident Report

Engineering is investigating an issue that may impact Webex Contact Center agents in the US region. Some Webex Contact Center agents may appear in RONA (Redirect On No Answer) state, as calls may be routed to the next available agent. This issue is specific to calls connecting through the US media region. We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Contact Center

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Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 09/09/2025 04:09PM

Engineering has completed remediation activities, and services have been restored.

We will continue to monitor to ensure service stability.

IDENTIFIED about 1 month ago - at 09/09/2025 03:57PM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING about 1 month ago - at 09/09/2025 03:39PM

Engineering is investigating an issue that may impact Webex Contact Center agents in the US region. Some Webex Contact Center agents may appear in RONA (Redirect On No Answer) state, as calls may be routed to the next available agent. This issue is specific to calls connecting through the US media region.

We are working to restore services as quickly as possible and apologize for the inconvenience this may cause.

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