Outage in Webex by Cisco
Webex Contact Center: Some Agents in the US region are unable to receive calls
Resolved Minor
September 11, 2025 - Started 1 day ago
- Lasted 28 minutes
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Outage Details
Engineering is investigating an intermittent issue affecting Webex Contact Center agents’ ability to receive calls in the US region.
We are working to restore services as quickly as possible, and we apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Contact CenterLatest Updates ( sorted recent to last )
IDENTIFIED
1 day ago - at 09/11/2025 02:46PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
1 day ago - at 09/11/2025 02:38PM
Engineering is investigating an intermittent issue affecting Webex Contact Center agents’ ability to receive calls in the US region.
We are working to restore services as quickly as possible, and we apologize for any inconvenience this may cause.
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