Outage in Webex by Cisco
Webex Contact Center: Some Agents in the US region are unable to receive calls
Resolved Minor
September 11, 2025 - Started about 1 month ago
- Lasted 28 minutes
Incident Report
Engineering is investigating an intermittent issue affecting Webex Contact Center agents’ ability to receive calls in the US region.
We are working to restore services as quickly as possible, and we apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Contact CenterOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 1 month ago - at 09/11/2025 02:46PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
about 1 month ago - at 09/11/2025 02:38PM
Engineering is investigating an intermittent issue affecting Webex Contact Center agents’ ability to receive calls in the US region.
We are working to restore services as quickly as possible, and we apologize for any inconvenience this may cause.
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