Webex Contact Center: Some agents are experiencing failures when calling emergency service numbers

Engineering has completed remediation activities and services are now restored in all regions.

We will continue to monitor to ensure service stability.

In addition to the previously mentioned regions, engineering has completed deploying the fix in UK region, and continues to work on applying the fix to other regions.

We appreciate your understanding as we work to address this issue.

In addition to the previously mentioned regions, engineering has completed deploying the fix in Australia, India, Japan, and the Saudi Arabia regions, and continues to work on applying the fix to other regions.

We appreciate your understanding as we work to address this issue.

Engineering has deployed the hot-fix in the US and Canada regions, and services have been restored for agents in US and Canada. Engineering continues to work on applying the fix to other regions.

Thank you for your patience while we work to resolve this service incident.

Engineering has identified the issue and is working on a fix to restore services. We will continue to provide updates as they become available.

We appreciate your patience as we address this service incident.

Engineering is investigating an issue impacting Webex Contact Center Agents’ ability to reach emergency services. Some agents will be unable to reach emergency services, as calls made to emergency services will fail. This issue is exclusive to Contact Center Agents calling emergency services from the Agent Desktop. There is no impact when dialing from the Webex App or a physical phone.

We are working towards restoring services and apologize for any inconvenience this may cause.