Outage in Webex by Cisco

Webex Contact Center: Some callers may not be able to connect to the IVR or an agent in the US region

Resolved Minor
October 20, 2025 - Started 2 days ago - Lasted 20 minutes

Incident Report

Engineering is investigating an issue impacting Webex Contact Center service in the US region. A small subset of callers connecting to Webex Contact Center utilizing functions and flow designer may experience failures connecting to the IVR or an agent. We are working towards restoring services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Contact Center

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Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 10/20/2025 09:42AM

Engineering has confirmed that the services have recovered and no failures are being observed.

We will continue to monitor to ensure service stability.

IDENTIFIED 2 days ago - at 10/20/2025 09:39AM

Engineering has identified the issue as being related to a service outage on our vendor’s infrastructure.

We will continue to provide updates as they become available.

INVESTIGATING 2 days ago - at 10/20/2025 09:27AM

Engineering is investigating an issue impacting Webex Contact Center service in the US region. A small subset of callers connecting to Webex Contact Center utilizing functions and flow designer may experience failures connecting to the IVR or an agent.

We are working towards restoring services and apologize for the inconvenience this may cause.

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