Outage in Webex by Cisco
Webex Contact Center: Users in the Australia region may experience inaccurate real-time reporting data
Resolved Minor
October 30, 2025 - Started 3 months ago
- Lasted about 2 hours
Incident Report
Engineering is investigating an issue that may present Webex Contact Center users in the Australia region with inaccurate real-time reporting data. Additionally, Recordings are not appearing in Recording Manager for some users.
We are working to restore the service and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Contact CenterNeed to monitor Webex by Cisco outages?
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Latest Updates ( sorted recent to last )
MONITORING
3 months ago - at 10/30/2025 05:53AM
Engineering has completed the remediation activities, and all services have been restored. Real-time reporting is now available. Some delay may occur for new recording data while previous data continues to be processed.
We will continue to monitor the system to ensure ongoing stability.
IDENTIFIED
3 months ago - at 10/30/2025 04:42AM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
3 months ago - at 10/30/2025 04:35AM
Engineering is investigating an issue that may present Webex Contact Center users in the Australia region with inaccurate real-time reporting data. Additionally, Recordings are not appearing in Recording Manager for some users.
We are working to restore the service and apologize for any inconvenience this may cause.
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