Webex Contact Center: Autonomous and Native Advanced Virtual Assistant Calls failures

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

Our engineers are still investigating the incident. We will provide the next update in one hour or when new information becomes available.

We appreciate your patience while we address this service incident.

Engineering is investigating an issue that is causing failures for autonomous and native advanced virtual assistant calls in the Australia region.

We are working towards service restoration and apologize for any inconvenience this may cause.