Webex Contact Center: Virtual Agent summary is not available for the agents

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

Engineering has confirmed service restoration for Virtual Agent Summary in all regions except EU. Mitigation activities and efforts to restore service in the EU region is still ongoing. We will provide the next when new information becomes available.

We are working towards restoring services and apologize for the inconvenience this may cause.

Mitigation activities and efforts to restore service in the remaining impacted regions are ongoing. We will provide the next when new information becomes available.

We appreciate your patience as our teams work diligently to resolve the issue and restore full service as quickly as possible.

Mitigation activities and efforts to restore service in the remaining impacted regions are ongoing.

We appreciate your patience as our teams work diligently to resolve the issue and restore full service as quickly as possible.

Engineering has confirmed service restoration for Virtual Agent Summary in the US region. Mitigation activities and efforts to restore service in the remaining impacted regions are still ongoing.

We are working towards restoring services and apologize for the inconvenience this may cause.

Engineering has confirmed service restoration for Virtual Agent Summary in the US region. We are continuing to work towards full resolution in the remaining regions.

We appreciate your ongoing patience as we work to resolve this service incident.

Engineering has confirmed service restoration for Virtual Agent Summary in the US region. Efforts are ongoing to achieve full resolution in the remaining regions.

We appreciate your ongoing patience while we work on resolving this service incident.

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

Engineering is investigating an issue that is impacting the availability of the Virtual Agent summary for Webex Contact Center agents. Webex Contact Center agents are not receiving the Virtual Agent summary when a customer is transferred from the Virtual Agent.

We are working to restore services and apologize for any inconvenience this may cause.