Webex Contact Center: Dead air and calls not getting delivered to Agents in US region

Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

In addition to the previously identified impacts, engineering has now determined that Agents will not be able to login to Webex Contact Center Agent desktop.

We are working to restore full service functionality as quickly as possible and apologize for any inconvenience this may cause.

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

Engineering is investigating an issue causing dead air and impacting call delivery to agents in US region for Webex Contact Center. Existing calls media remain unimpacted however call control will not work.

We are working towards service restoration and apologize for any inconvenience this may cause.