Outage in Webex by Cisco

Webex Contact Center: Agent Desktop login failures for Singapore users

Resolved Minor

April 15, 2026 - Started 5 days ago - Lasted about 1 hour

Incident Report

Summary AI Generated

Webex Contact Center users in the Singapore region experienced login failures when attempting to access Agent Desktop for 1.3 hours. The issue affected the Webex Contact Center and Agent Service components, preventing agents from logging into their desktop application. Engineering identified and resolved the problem through mitigation activities, with services fully restored and monitoring ongoing.

Engineering is investigating an issue that is causing Webex Contact Center users in the Singapore region to experience failures when attempting to login to Agent Desktop. We are working towards service restoration and apologize for any inconvenience this may cause.

Components affected

Webex by Cisco Webex Contact Center Webex by Cisco Agent Service

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Latest Updates ( sorted recent to last )

MONITORING 5 days ago - at 04/16/2026 01:11AM

Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.

We appreciate your patience while we addressed this service incident.

IDENTIFIED 5 days ago - at 04/16/2026 12:58AM

Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.

Thank you for your continued patience as we address this service incident.

INVESTIGATING 5 days ago - at 04/16/2026 12:42AM

Engineering is investigating an issue that is causing Webex Contact Center users in the Singapore region to experience failures when attempting to login to Agent Desktop.

We are working towards service restoration and apologize for any inconvenience this may cause.

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