Outage in Webex by Cisco
Webex Contact Center: Service degradation for AI agent interactions in the US and Canada
Resolved Minor
April 16, 2026 - Started 5 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Webex Contact Center experienced a service degradation affecting AI Agent and AI Assistant interactions in the US and Canada, where users encountered delays, failures, and error messages during their interactions. The incident lasted 2.6 hours before engineering completed mitigation activities and restored services. Cisco continued monitoring to ensure service stability following the resolution.
Engineering is investigating an issue affecting AI Agent interactions in the US and Canada, where users may experience delays, failures, or an error message during their interactions.
We are working towards restoring services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Contact CenterTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 04/16/2026 04:54PM
Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
5 days ago - at 04/16/2026 04:07PM
Engineering has identified the issue impacting AI Agent and AI Assistant interactions and is actively working toward full restoration of the affected services within the US and Canada regions. We will provide additional updates as soon as new information becomes available.
We appreciate your patience while we address this service incident.
IDENTIFIED
5 days ago - at 04/16/2026 03:10PM
Engineering continues to work towards full restoration of the impacted services within the US and Canada. We will provide additional updates as soon as new information becomes available.
We appreciate your patience while we address this service incident.
INVESTIGATING
5 days ago - at 04/16/2026 02:53PM
Engineering continues to investigate. In addition to the previously mentioned impact, AI Assistant interactions may also be degraded.
We appreciate your patience while we address this service incident.
INVESTIGATING
5 days ago - at 04/16/2026 02:43PM
Engineering is investigating an issue affecting AI Agent interactions in the US and Canada, where users may experience delays, failures, or an error message during their interactions.
We are working towards restoring services and apologize for the inconvenience this may cause.
Latest Webex by Cisco outages
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
