Outage in Webex by Cisco
Webex Contact Center: Delayed Agent real-time reports within Analyzer
Resolved Minor
May 04, 2026 - Started about 14 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Webex Contact Center experienced an issue affecting real-time reporting, causing administrators in the US region to encounter delays or intermittent failures when retrieving Agent real-time reports within the Analyzer tool. The incident impacted the Webex Contact Center and Reports and Administrative Service components for 52 minutes. Engineering identified and resolved the issue through mitigation activities, restoring full service functionality.
Engineering is currently investigating an issue affecting real-time reporting in Webex Contact Center. Webex Contact Center administrators in the US region may experience delays or intermittent failures when attempting to retrieve Agent real-time reports within the Analyzer tool.
We are working towards restoring services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Webex Contact Center Webex by Cisco Reports and Administrative ServiceTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
MONITORING
about 14 hours ago - at 05/04/2026 05:53PM
Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
about 14 hours ago - at 05/04/2026 05:40PM
Engineering has identified the issue and is working on a fix to restore services. We will continue to provide updates as they become available.
We appreciate your patience while we address this service incident.
INVESTIGATING
about 14 hours ago - at 05/04/2026 05:16PM
Engineering is currently investigating an issue affecting real-time reporting in Webex Contact Center. Webex Contact Center administrators in the US region may experience delays or intermittent failures when attempting to retrieve Agent real-time reports within the Analyzer tool.
We are working towards restoring services and apologize for the inconvenience this may cause.
Latest Webex by Cisco outages
Webex Contact Center: Some users may experience intermittent dead air while utilizing AI agent - about 12 hours ago
Webex Services: Users may notice degraded experience with Meetings, Webex Contact Center and Webex Calling - 7 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
