Outage in Webex by Cisco
Webex Contact Center: Some users may experience intermittent dead air while utilizing AI agent
Resolved Minor
May 04, 2026 - Started about 12 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Webex Contact Center users in the US region experienced intermittent dead air while using the AI Agent feature for 2.8 hours. Engineering identified and resolved the issue through mitigation activities, with services fully restored and monitoring ongoing for stability.
Engineering is investigating an issue impacting Webex Contact Center users in the US region, where some may experience intermittent dead air while utilizing the AI Agent.
We are working to restore services as quickly as possible and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Contact CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 10 hours ago - at 05/04/2026 09:49PM
Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
about 11 hours ago - at 05/04/2026 08:15PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
about 12 hours ago - at 05/04/2026 07:15PM
Engineering is investigating an issue impacting Webex Contact Center users in the US region, where some may experience intermittent dead air while utilizing the AI Agent.
We are working to restore services as quickly as possible and apologize for any inconvenience this may cause.
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