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WebID Solutions Outage History

Every past WebID Solutions outage tracked by IsDown, with detection times, duration, and resolution details.

There were 24 WebID Solutions outages since February 2024. The 16 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major February 11, 2026

February 2026: Partial outage - AccountID

Detected Feb 11, 2026 7:37 AM EST · Resolved Feb 12, 2026 8:28 AM EST · Duration 1 day

Major January 26, 2026

January 2026: Production outage - biometric scan for automated products

Detected Jan 26, 2026 4:46 AM EST · Resolved Jan 26, 2026 5:06 AM EST · Duration 20 minutes

Major November 19, 2025

November 2025: Staging unavailable

Detected Nov 19, 2025 2:44 AM EST · Resolved Nov 19, 2025 2:54 AM EST · Duration 10 minutes

Major October 6, 2025

October 2025: Database cluster outage

Detected Oct 6, 2025 3:41 AM EDT · Resolved Oct 6, 2025 7:13 AM EDT · Duration about 4 hours

Major September 29, 2025

September 2025: Database cluster outage

Detected Sep 29, 2025 5:07 AM EDT · Resolved Sep 29, 2025 6:04 AM EDT · Duration about 1 hour

Minor September 29, 2025

September 2025: Degraded performance - Video quality at VSC Solingen site

Detected Sep 29, 2025 2:34 AM EDT · Resolved Sep 29, 2025 5:10 AM EDT · Duration about 3 hours

Minor September 22, 2025

September 2025: Degraded performance - Video Call centers

Detected Sep 22, 2025 4:10 AM EDT · Resolved Sep 22, 2025 5:21 AM EDT · Duration about 1 hour

Minor September 1, 2025

September 2025: Minor Service Interruption – VideoID

Detected Sep 1, 2025 1:00 AM EDT · Resolved Sep 1, 2025 1:46 AM EDT · Duration about 1 hour

Minor August 4, 2025

August 2025: Major power outage call center Solingen

Detected Aug 4, 2025 8:00 AM EDT · Resolved Aug 4, 2025 8:19 AM EDT · Duration 20 minutes

Minor July 31, 2025

July 2025: Partial outage

Detected Jul 31, 2025 10:49 AM EDT · Resolved Jul 31, 2025 10:59 AM EDT · Duration 11 minutes