Outage in Xactus

Delays for Tax Transcripts from IRS

Resolved Minor
February 28, 2025 - Started 11 days ago - Lasted 3 days
Official incident page

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Outage Details

The IRS has identified a technical issue that is resulting in Tax Transcript delays. We have a manual workaround to push through the completed orders, but delays are expected. Clients can continue to submit their orders for processing during this technical issue.
Components affected
Xactus IRS SSA
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 03/03/2025 08:38PM

This incident has been resolved.

MONITORING 8 days ago - at 03/03/2025 03:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 days ago - at 02/28/2025 03:54PM

The IRS has identified a technical issue that is resulting in Tax Transcript delays. We have a manual workaround to push through the completed orders, but delays are expected. Clients can continue to submit their orders for processing during this technical issue.

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