Outage in Xactus
Errors in Xactus VOE (Experian Verify)
Resolved Major
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Outage Details
We are receiving reports from clients seeing a charge on their order details screen, but it is not showing on their invoice. Experian Verify is provided a “no response” on several orders. Support teams are engaging with Experian to troubleshoot and resolve the issue.
Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/28/2025 11:09PM
This incident has been resolved.
MONITORING
2 months ago - at 02/28/2025 09:29PM
The cause of the issue has been identified and cleared. Xactus VOE requests are working properly now. We will continue to closely monitor the performance of the service.
INVESTIGATING
2 months ago - at 02/28/2025 08:37PM
We are continuing to investigate this issue.
INVESTIGATING
2 months ago - at 02/28/2025 07:29PM
We are receiving reports from clients seeing a charge on their order details screen, but it is not showing on their invoice. Experian Verify is provided a “no response” on several orders. Support teams are engaging with Experian to troubleshoot and resolve the issue.
Latest Xactus outages
Experian Verify - 26 days ago
Experian Credit Report Failures - about 1 month ago
VoA - Clients are not able to select the refresh period for AccountCheck - about 2 months ago
Delays for Tax Transcripts from IRS - 2 months ago
Errors on Equifax Pulls - 2 months ago
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