Outage in Xero

Global: Reporting - Some customers experiencing errors in Reporting

Resolved Minor

March 09, 2024 - Started about 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

We are aware some customers trying to access Short-term Cash Flow and publish reports in Xero are experiencing issues. Our team is investigating this with urgency. Status Last Reviewed: 2:51 AM UTC

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 03/10/2024 07:03AM

Our team has resolved the issue impacting customers from publishing reports in Xero. We apologise for any inconvenience this has caused.

A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

MONITORING about 2 years ago - at 03/10/2024 06:22AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 6:23 AM UTC

IDENTIFIED about 2 years ago - at 03/10/2024 04:50AM

We have identified what is causing customers to have issues when publishing reports.

The team has now restored service to the Short-term Cash Flow feature in Xero.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 4:50 AM UTC

INVESTIGATING about 2 years ago - at 03/09/2024 11:54PM

We are aware some customers trying to access Short-term Cash Flow and publish reports in Xero are experiencing issues. Our team is investigating this with urgency.

Status Last Reviewed: 2:51 AM UTC

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