Outage in Xero

Australia: Xero Payroll- delay in filing STP

Resolved Minor

June 23, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware Australia customers trying to file STP Payroll to the ATO in Xero are experiencing a delay. Our team is investigating this with urgency. Status Last Reviewed: <10:12pm UTC>

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 06/23/2024 10:59PM

Our team has resolved the issue impacting Australian customers trying to file STP Payroll to the ATO in Xero. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.

MONITORING almost 2 years ago - at 06/23/2024 10:30PM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: <10:30pm UTC>

INVESTIGATING almost 2 years ago - at 06/23/2024 10:12PM

We are continuing to investigate this issue with priority.

INVESTIGATING almost 2 years ago - at 06/23/2024 09:48PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 06/23/2024 09:33PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 06/23/2024 09:18PM

We are aware Australia customers trying to file STP Payroll to the ATO in Xero are experiencing a delay. Our team is investigating this with urgency.

Status Last Reviewed: <10:12pm UTC>

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